What Others Say About Us
See below what our clients and employees have to say about working with Legacy Consulting.
Internal Medicine Associates
Going live on an EHR for the first time is a major undertaking. Switching from one EHR to another, however, is a whole new ballgame, and one for which there isn’t a ton of collective industry experience. Donna White and Jennifer Geoppinger led our practice confidently through the EHR selection and contract negotiation process to help ensure we were making the best decision for our present and future needs. Where they truly earned their keep, however, was in the implementation phase. They helped us construct a doable, yet aggressive, implementation timeline and made sure we stayed on track with no unexpected A/R delays. Their razor-sharp project management skills combined with their A/R management and technical knowledge were the ideal combination for our project. Since go-live, Jennifer remains involved in our team to make sure we are fully leveraging the investment we made.
Stephen O. Edwards
COO, Patrick Henry Family Services
We are fast approaching our one-year anniversary, and although I wish circumstances with HFT Counseling had been different, I am truly glad that Legacy Consulting was there for us. Internal flags with our HFT ministry arose in the spring of 2015. In the fall of 2015, we initiated our search for a medical practice audit firm.
The Legacy proposal stood out not only for the skills and expertise offered, but more so for the strong alignment of Christ-centered values between Legacy and Patrick Henry Family Services. Your Legacy team quickly verified our concerns and diligently dug in to completely diagnose the situation; they met with clinicians, staff, and constituents to thoroughly assess the severity of the problem; produced comprehensive reports and analysis; and provided a comprehensive corrective action plan.
Without reservation, The Legacy Consulting Team was outstanding in their work for Patrick Henry Family Services. You were thorough, detailed, professional, and a “friend” when we needed one. The results were outstanding and timely. With Legacy, we have a bright future!
Warren Memorial Hospital
I first heard about Legacy Consulting from a trusted friend in the industry. Now after more than 8 months and several successful projects later, I have recommended their services to other local hospitals in the area. We are so confident about Legacy Consulting’s abilities we have turned over our patient account billing to them for processing.
Physician Clinic Manager, Warren Memorial Hospital
Our facility began using Legacy Consulting Services when we struggled with timely claims and denials in addition to little cash flow. From the beginning, our experiences with the staff have consistently been handled in a highly professional manner. Legacy has even taken the time to better educate our staff on appropriate processes for quicker payment turn around resulting in more cash flow for our facility. A consistent team from Legacy is the same team working our facility revenue items day in and out. This provides diligent support and attention to our accounts by the same people instead of a new person each day. Our facility has been able to lower our Accounts Receivable days to 25.
Clinical Informatics & HIM Manager, Kearney Regional Medical Center
A brand-new acute care hospital has many large projects to complete in order to successfully open for business. Arguably one of the most important systems to effectively implement is the electronic medical record (EMR). The successful implementation of an EMR is reliant on many factors, such as gathering information to build the initial system options, which is dependent on understanding how the EMR will use the preferences. Legacy Consulting was instrumental to our organization in this way, with their comprehensive knowledge of NextGen Inpatient Solution products.
Another key to successful EMR implementation is management of the overall project. Clear communication channels between the EMR vendor and staff in each of the hospital’s departments is essential. Without this an organization can expect to miss major deadlines or submit incomplete or inaccurate information to the vendor, causing substandard system performance and/or delay a planned Go Live date. Legacy’s Project Management support helped ensure that our organization met important project deadlines and successfully went Live with a fully operational system on our goal date.
Finally, no matter how careful the planning, a new organization can expect to make a significant amount of changes from the conceptualized state of EMR use pre-Go Live to the actuality of system use in a fully functional hospital after the facility opens its doors. These changes require a substantial amount of system maintenance work. Our organization would not have been able to accomplish high priority changes in an efficient manner without the continued support of Legacy Consulting in the immediate post-implementation period.
If you are an organization facing a significant project involving NextGen Inpatient Solutions, you could not find a better business partner than Legacy Consulting Services.
Former Central Business Office Director
Multiple Critical Access Hospitals
I utilized Legacy Consulting Services when our Centralized Business office for 8 Critical Access facilities was going live on a new HIS system. We reached out to Legacy Consulting Services for guidance with the HIS platform we were transitioning to and extra man power that was needed during this conversion to set up dictionaries and tables. If it was not for [Legacy Consulting’s] expertise and diligence with completing tasks we would have never made our go live date. Even after going live, we reached out to them for their expertise and if they didn’t already know the answer, they had connections to get me the answer I needed to move forward. We had weekly and sometime daily calls to make sure the project was on task. I will utilize Legacy Consulting Services in the future when needs arise.
Allied Dental Practices
We have an invaluable partnership with Legacy Consulting. Donna White and her team have successfully increased our collections from 85 to 97% companywide. Legacy Consulting has given Allied Dental a personalized, site-specific overview of processes, management and current production on a day-to-day basis. Implementing and maintaining fee schedules with their guidance has allowed us growth that would have otherwise not been possible. Legacy Consulting’s innovative skills led them to create systems that allow our company to track and measure growth in an efficient and detailed manner. In addition to their technical proficiencies, Donna and her team have become an extension of our family at Allied Dental.
Thank you Donna and your team for your expertise!
Dennis Fitzpatrick, Chief Finanical Officer
Donna was a billing manager responsible for $15M in annual cash collections. Due to Donna’s management capacity, healthcare reimbursement knowledge, information technology skill set, human resource acumen and energy level, her …responsibility grew fivefold. Throughout this career growth phase, Donna thoroughly execute on all key initiatives in the revenue cycle management area for the Company. The strong cash flow generation resulting from Donna’s leadership provided capital for the Company to continue its business development expansion.
Donna is also a person who displays great character and integrity. During the course of our work experience, I developed a complete sense of trust in her decision making process regarding business issues and employee development. In my twenty plus years of health care experience, it is rare to find an executive that is so well rounded.
Tracy L. Causey, Senior RVP Operations
Drayer Physical Therapy
I have known Donna…professionally and personally… I worked collaboratively with Donna problem solving between field operations and revenue cycle management.
From 2001 to current, Donna has played an integral part of the leadership team to adapt to growth through acquisitions, mergers, and recent outsourcing decisions. These years offered Donna experience with personnel management, revenue cycle management, and diversity in health care business model.
Tim Leffler, Chief Information Officer
I worked closely with Donna Carter (White) from 2002 through 2009, at both Benchmark Medical and Physiotherapy Associates, helping grow those two companies through significant merger acquisition activity. Donna is a seasoned Revenue Cycle Management professional with a deep understanding of healthcare reimbursement practices. She successfully built and managed the company’s most successful reimbursement operation…
Peg Lentz O’Donnell
Principal, O’Donnell Consulting
I have had the privilege and the opportunity to work with and to learn from Donna Carter-White. Our working relationship began in 2001 when the company in which I was a founding partner acquired Rehab Associates. During the due diligence phase of the acquisition the entire team was impressed with the organization and proficiency with which Donna ran the billing operation. She was much more than a billing executive and was involved in every aspect of the Rehab Associates business. Her expertise extended into the operations and the clinical aspects of the business. The growth in the business and the contractual and referral relationships were due in a large measure to Donna’s business development efforts. She assisted in the tremendous growth in the marketplace of Rehab Associates and continued in this role being the contact with all of the major payers and clients. The performance of the billing operation and Donna’s oversight of that area made Rehab Associates a valuable addition to the Benchmark enterprise.
When the acquisition was finalized, the focus was on integrating as much of the business in the Montgomery office under Donna’s leadership. This enabled the company to consolidate many of the existing billing operations into the Montgomery Central Billing Office. Donna has proven herself to be an outstanding executive. Her organization skills as well as her written and oral communication skills are outstanding. She is as at home in a board room as she is working side by side with her billing staff. She makes it a practice to understand and to bring insight and innovation into each area for which she is responsible. She always presents herself in a professional and confident manner and she has an innate ability to establish trust among both her subordinates, senior management and her clients. Her leadership skills are outstanding and she has the loyal support of her staff. She thinks outside the box and is constantly improving and refining the processes. Her cash to revenue goals are always met and exceeded and she monitors and controls costs keeping her cost per visit for billing well below the national average.
Sr. Director of Office Operations, ATI Physical Therapy
In 2005, I had the opportunity to take on the role of Vice President of Revenue Cycle Management for Benchmark Medical. Donna White was a Director of Reimbursement and reported directly to me at the time I took on this role. Over the following four years, Donna supported me in too many ways to count. For me, she was not only a trusted employee, but also a collaborator and teacher. Her many years of managing all aspects of the revenue cycle brought a depth of expertise not frequently seen in the industry. Additionally, leadership and management appeared to be natural talents of Donna’s. She quickly earned the respect of her employees and peers by combining this expertise with her excellent communication and leadership skills. Donna managed a very large billing and collections operation, overseeing more than a hundred associates. She consistently met and exceeded collections targets, while maintaining a low cost of collections. She understood the importance of maintaining positive relationships with the clinical and operational leaders in the organization and promoted customer service in all she did. Donna has always been on the cutting edge and has quickly adopted new technology to streamline her operations. She has an exceptional ability to assess processes, analyze results, and continually adapt operations to enhance quality and efficiency.
I remember the first time I talked with Donna. She was interviewing me over the phone for a position with many unknowns. During the interview she mentioned that she was starting a new company and she was in need of people who could buy into the vision and adapt as time progressed. Donna expressed the level of risk involved, but she also expressed the reward. Not a moment goes by where I regret answering that phone call. The opportunity for growth within this company is endless and my life is a testament to that. Prior to working for Legacy, I worked for a company where the growth was minimal. I felt like a hamster, constantly spinning my wheels and going nowhere. Legacy has provided me a vehicle to achieve my goals and growth potential. Thank you Donna for allowing me the opportunity to work for and with you. What an amazing journey!
Revenue Cycle Consultant
I began working with Donna White fresh out of high school at the ripe young age of eighteen. Almost eleven years later it is very hard to put into words how amazing Donna White, as well as her company, Legacy Consulting Services, LLC is as everything feels like an understatement.
Within my eleven years with Donna White I have obtained a vast amount of knowledge with how the revenue cycle process takes place. One of my very favorite qualities about Donna is her enthusiasm to see each and every one of her employees prosper and grow within the company. Donna is always pushing us to strive for more and to step out of our comfort zone which encourages us to grow both personally and career wise, and for that I am very thankful. While I have “worked” at other companies (never gone longer than 90 days) I can honestly say that I cannot imagine working for someone else or within another company.
We spend more time with our work families then we do our home families and Donna ensures we all feel at home when coming to work, which makes for a work environment that is everyone’s dream.
Revenue Cycle Consultant
Legacy is truly a wonderful place to work, filled with dedicated employees focused on teamwork and collaboration. The growth that Legacy has been able to accomplish in such a short amount of time is remarkable, and I’m thrilled to be a part it – and hope to stay here for many, many more years to come!
Working at Legacy has been a wonderful experience for me. Donna always makes me feel that not only is my career advancement important to her but that my personal growth is very important to her as well. I can honestly say we have the best team a company could ask for and that we all work extremely hard to leave our Legacy with every client/person that we come in contact with. I feel important and significant in my job here at Legacy and I feel very blessed to be a part of our team. Thank you Mrs. Donna for giving us a place of work that rarely feels like a job!